Privacy Notice

Redkite Carpet and Upholstery Cleaning is a local independent business providing cleaning and restoration services to both commercial and residential clients.  This privacy notice explains how we will use any personal information we collect about you and covers:

  1. What information do we collect about you?
  2. How it is collected
  • Why is it being collected and how we use the information about you?
  1. Who will the data be shared with?
  2. Marketing & Opting Out
  3. Access to your information and correction
  • Cookies
  • Other websites
  1. Changes to our privacy notice
  2. How to contact us

What information do we collect about you?

Redkite Carpet and Upholstery Cleaning collect personal information which includes your name, telephone number, email address and address. We also collect information about the soft furnishings or other areas that you wish us to clean or restore for you.

How is it collected?

We collect this information from you in person, when you telephone us to enquire about our services or when you complete an online contact form, for example, via our website or social media site or through other advertising or search engines we appear on such as YELL, Thompsons, Google, Bing etc, and then when we visit you during the course of the survey visit.

Why is it being collected & how we use the information about you?

We use the information we have collected about you in the formulation of a quotation which we may email to you, or following completion of any service we have provided when we ask you to complete a satisfaction survey or when we invoice you.  We may also use this information to contact you on the anniversary of any service we have provided to you or to tell you about any new or other services we provide that we think may be of interest to you.

Who will the data be shared with?

The data is not shared with anyone else, we use the data only for the purpose of providing you with a quote, invoice and for customer satisfaction surveys or to tell you about any new services we have to offer and we NEVER share your information or data with anyone else.

Marketing & Opting Out

We collect information about you when you register with us or place an order for services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

You have a right at any time to stop us from contacting you for marketing purposes.  Please email info@redkitecarpetcleaning.co.uk  with OPT OUT in the subject title and we will remove your details from our database for marketing purposes, although if you are a customer of ours we are required by law to retain sales information for up to 7 years.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of all of your personal information please email or write to us at the address below in “how to contact us” section. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website/social media site so when you link to other websites or social media pages you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 1 May 2018.

General Data Protection Regulation 25 May 2018

According to the General Data Protection Regulation there must be a lawful basis for processing someone’s personal data or information.  Redkite Carpet Cleaning processes personal data on the following bases:

  • Your consent
  • Contractual obligation (such as providing cleaning or restoration services for an individual(s) or company)
  • Legitimate interests (provision of quotes)

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you. Please email info@redkitecarpetcleaning.co.uk or phone 01494 531283