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Choosing the best carpet and upholstery cleaner

How do you know if you are choosing the best carpet and upholstery cleaner? Simply put look for someone trusted and local.

Rather than look for the cheapest quote on Facebook, I’d suggest you do a little research.  Why you might ask?  Well, when you purchase carpets or rugs,  fabric or leather sofas or when you install a beautiful ceramic or limestone floor, you usually do your research and shop around for the best supplier who will offer you the best product, price, service and experience.  It won’t surprise you to learn that’s why retailers such as John Lewis and Marks and Spencer consistently score in the top 10 rankings every year for their service and experience.

Often when it comes to choosing the best carpet and upholstery cleaner for these valuable items we don’t know what to look for?  Hopefully by the end of this blog you’ll have a good starting point.

First of all ask yourself can the organisation you are considering letting into your home or onto your site and loose on your soft furnishing or hard floor demonstrate that they have the Reputation, Experience, Education, Systems and Security in place to deliver what they say they can deliver? Ask some or all of the following questions :

  • Do you offer a free onsite survey or will you give me a price over the telephone?
  • If you are giving me a price over the telephone what is that based on as you haven’t seen the items or area I am asking you to clean, will it change once you come to clean?
  • What method of cleaning will you use?
  • Can you guarantee to get the stains out?
  • Will you move furniture?
  • How long will it take and how long will it take to dry?
  • Are you certified and insured and who by?
  • Can you provide me with copies of your certification and insurance documentation?
  • What happens if I’m not satisfied with the work?

Once you have the answers to all of these questions check them out, see if they are members of trade associations or have certifications.  Are they listed on the National Carpet Cleaners Association’s Trust Local Cleaners website?

Red Kite carpet and upholstery cleaning

We like to think we are one of the best carpet and upholstery cleaners in Buckinghamshire …… here’s what you can expect from choosing us:

Reputation ~ Red Kite Carpet and Upholstery Cleaning is trusted by many local residential clients and local businesses. We have many satisfied customers and we are always happy to provide social proof, i.e. testimonials/references.  Check our our testimonials page for more information.

Experience ~ We have 25 plus years of knowledge.  We are experienced in all methods of cleaning carpets and fabric types and we also clean and restore stone floors and tile and grout.  We prefer to carry out a survey on the premises so that; you can point out any specific areas of concern, that there are no surprises for either party, we can discuss and set realistic expectations, we can answer your questions about the cleaning processes we use and we can give you firm price.

Education ~ Red Kite Carpet and Upholstery Cleaning is certified by the following bodies NCCAIICRC and Woolsafe. The IICRC is the world’s leading recognised body of certification for carpet and upholstery cleaners. The NCCA is the national body for carpet cleaners in the UK for the last 50 years. For stonecare and tile and grout we regularly update our training and skills through Nu-Life Stone Care Ltd and The Tilemaster. Furthermore we are required to update our knowledge through continuous professional development gained through certified training programmes which are a required for us to maintain our memberships of the NCCA, IICRC and Woolsafe.  We would always tell you, even if you don’t want to use us, never use a carpet or upholstery cleaner that is not certified.

Systems ~  We provide a professional  service that is tailored to the needs of our commercial and residential customers. We conform to the NCCA code of practice (PAS 86) and this ensures a professional, quality, service. Added to that, we are constantly investing in the most up to date, cleaning equipment and solutions.  When not cleaning we invest our time researching these and our capital in purchasing new equipment demonstrating our commitment to what we do.

Security  & Guarantee We are fully insured for public liability insurance and treatment risk – this gives you the peace of mind and guarantee that if something should go wrong your faith in choosing us as the best carpet and upholstery cleaner, or hard floor cleaner has not been in vain because we will put it right or replace it.  And, as we hold a valid Non-Disclosure Scotland certificate you don’t need to worry about security or letting a stranger into your home or onto your site.

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98 Cressex Road, High Wycombe, Buckinghamshire, HP12 4TZ
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